Design That Tells You How Oto Use It

Learn to design with your user's needs and expectations in mind by applying Jakob Nielsen and Rolf Molich's Ten User Interface Guidelines. These heuristics have been reflected in many of the products designed by some of the most successful companies in the world such as Apple, Google, and Adobe. Further evidence of how their design teams incorporate these rules into their design process is reflected in the user interface guidelines published and shared by these companies. This article will teach you how to follow the ten rules of thumb in your design work so you can further improve the usability, utility, and desirability of your designs.

Nielsen and Molich's 10 User Interface Design Guidelines

Jakob Nielsen, a renowned web usability consultant and partner in the Nielsen Norman Group, and Rolf Molich, another prominent usability expert, established a list of ten user interface design guidelines in the 1990s. Note that there is considerable overlap between Nielsen and Molich's heuristics and Ben Shneiderman's 'eight golden rules'. These 10 rules of thumb further iterate upon Shneiderman's eight golden rules 4 years after Shneiderman's initial publication.

Visibility of system status. Users should always be informed of system operations with easy to understand and highly visible status displayed on the screen within a reasonable amount of time.
Match between system and the real world. Designers should endeavor to mirror the language and concepts users would find in the real world based on who their target users are. Presenting information in logical order and piggybacking on user's expectations derived from their real-world experiences will reduce cognitive strain and make systems easier to use.
User control and freedom. Offer users a digital space where backward steps are possible, including undoing and redoing previous actions.
Consistency and standards. Interface designers should ensure that both the graphic elements and terminology are maintained across similar platforms. For example, an icon that represents one category or concept should not represent a different concept when used on a different screen.
Error prevention. Whenever possible, design systems so that potential errors are kept to a minimum. Users do not like being called upon to detect and remedy problems, which may on occasion be beyond their level of expertise. Eliminating or flagging actions that may result in errors are two possible means of achieving error prevention.
Recognition rather than recall. Minimize cognitive load by maintaining task-relevant information within the display while users explore the interface. Human attention is limited and we are only capable of maintaining around five items in our short-term memory at one time. Due to the limitations of short-term memory, designers should ensure users can simply employ recognition instead of recalling information across parts of the dialogue. Recognizing something is always easier than recall because recognition involves perceiving cues that help us reach into our vast memory and allowing relevant information to surface. For example, we often find the format of multiple choice questions easier than short answer questions on a test because it only requires us to recognize the answer rather than recall it from our memory.
Flexibility and efficiency of use. With increased use comes the demand for less interactions that allow faster navigation. This can be achieved by using abbreviations, function keys, hidden commands and macro facilities. Users should be able to customize or tailor the interface to suit their needs so that frequent actions can be achieved through more convenient means.
Aesthetic and minimalist design. Keep clutter to a minimum. All unnecessary information competes for the user's limited attentional resources, which could inhibit user's memory retrieval of relevant information. Therefore, the display must be reduced to only the necessary components for the current tasks, whilst providing clearly visible and unambiguous means of navigating to other content.
Help users recognize, diagnose and recover from errors. Designers should assume users are unable to understand technical terminology, therefore, error messages should almost always be expressed in plain language to ensure nothing gets lost in translation.
Help and documentation. Ideally, we want users to navigate the system without having to resort to documentation. However, depending on the type of solution, documentation may be necessary. When users require help, ensure it is easily located, specific to the task at hand and worded in a way that will guide them through the necessary steps towards a solution to the issue they are facing.

Google Inc., the multibillion-dollar technology company, certainly produces designs that reflect the above heuristics. Jon Wiley, the head designer of Google Search in 2012 once said:

"When I think of design and creating great user experiences, I generally think of it in terms of three things: usability, utility and desirability."

Nielsen and Molich's 10 user interface guidelines cover these three key components of user experience quite nicely, which means you can likely improve the user experience of your designs by following these guidelines!

Learn How Adobe Integrates Nielsen and Molich's Ten User Interface Design Guidelines

Adobe Systems Incorporated, the large North American computer software company, is a great example of how designs reflecting Nielsen and Molich's ten user interface guidelines can lead to success for a company. One of their most popular products, Adobe Photoshop, which is a raster graphics editor exhibits the characteristics of a well designed user interface that reflects these guidelines.

We will take a closer look at how Adobe Photoshop reflects each of these guidelines in order to inspire you to improve the usability, utility, and desirability of your own designs by incorporating the 10 rules of thumb into your own work.

1. Visibility of System Status

Photoshop does a great job of letting the user know what's happening with the program by visually showing the user what their actions have led to whenever possible. For example, when users move layers around in the Layers palette, they can visually see the layer being represented as physically dragged within the space.